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From the brilliant Karen Raymond at Atlas Chem-Dry Down Under in Australia:  Original post:

Little Vandal

Maria was exhausted. She’d been up all night with her son. The poor little boy had been so sick, but Maria smiled tiredly as she watched him peacefully colouring in his dinosaurs. She decided to steal a quick shower to refresh herself and wake herself up a bit before going to the doctor later that morning.

She must have been all of five minutes in the shower and, when she came out, she screamed in horror. “Oh no! What have you done?” Her son blinked up at her with big, shocked eyes. She raced to him and snatched the permanent marker out of his hand, before surveying the damage. Her beautiful, cream plush leather sofa was completely covered in black texta. Every cushion, every panel. She angrily told off her son, who started to cry. Maria wanted to cry too. She took a deep breath and tried to think. She remembered last time she had Atlas Chem-Dry clean her carpets the guy had given her a quote to clean the sofa and so she went to the fridge where she had kept their magnet handy.

The girl on the phone was empathetic and reassuring but didn’t promise the texta would come off. Maria booked the technician to come later that day, after her son’s appointment with the doctor. Her son was fine, she just hoped it would be the same for her couch. It was an anxious wait until the technician arrived. He came in and took a look. He was also empathetic but the damage was extensive and she knew it. How her son could have done so much damage in such a small space of time was frightening. She could only be grateful that it was isolated to the couch, but the technician confirmed her fears that it was most likely ruined. He kindly suggested she check on her insurance. She hadn’t even thought of that!

Maria was able to put in a claim, pay a $100 excess and replace her sofa, with minimal fuss. The technician could have tried to clean it, charged her a lot more money and maybe had success, but he didn’t. He tried to find the best solution for her problem in a way that didn’t benefit him at all. Except that now he had a more loyal, happy customer than ever before. She would never go anywhere else. She appreciated his help, his time and his honesty.

From now on all colouring in would be strictly supervised and permanent markers locked safely away!

ALL-STAR CHEM-DRY COVID-19 UPDATE

A message to our valued customers and clients:
As a small business we anticipate that some of you may have questions regarding our efforts in managing the Coronavirus (COVID-19). Please be advised that we are taking this matter very seriously. Each day and throughout we will continue to closely monitor the developments and information regarding the status of this sensitive matter.
All-Star Chem-Dry is in the business of providing healthy homes and businesses.
Our NEW MicroPro Shield™ (Disinfection with 90-Day Protection™) package is an EPA and FDA approved food grade safe application to help eliminate germs, bacteria and viruses. An SDS sheet can be provided upon request.
Please be advised that due to the nature of how the coronavirus spreads (person to person) there is no guarantee that the homes or businesses we provide a service will prevent from being infected, however our service is to assure that we are doing our part in making the spread of the coronavirus minimal. Additionally, our employees are doing their part in making sure we do what we can to minimize the risk to the spread of the coronavirus.
Daily steps we are taking:
  • All equipment is cleaned and sanitized before entering any residence or business.
  • Our trucks are cleaned with an EPA registered sanitizer / disinfectant and treated with our MicroPro Shield™.
  • Our office and shop are cleaned and sprayed with MicroPro Shield™.
  • We have provided our employees with hand sanitizer and advising them to wash their hands regularly during each day.
  • We are enforcing the training procedures to ensure all cleaning processes are implemented properly by each employee.
  • If an employee begins to feel ill in any way, they are advised to notify us and are asked not to come in for their shift until we feel the situation is safe and there is no risk to our clients and to the rest of our team.
  • We are asking those who request an appointment for services to please let us know if they or someone in their household, business etc., had suffer from any illness within the last few weeks.
As we work through this difficult time, please know that we are committed to protecting the health and safety of our customers, employees, and their families.
Over the last several months, there have been some stated claims with some sanitizing products by other companies that do NOT conform to product labels. If a company is offering a guarantee or residual effect from their application or processes – Ask specifically what that covers, a residual claim may not be for viruses.
We also thank you and appreciate your trust in us. If anyone has any questions or concerns regarding the above referenced information, please feel free to call our office at 770-443-1800. Together, we can all do our part.