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Yesterday a neighbor called to ask for help — her home had water from a clogged toilet. She hoped to get the carpet cleaned that was wet.

I asked her several questions: was it feces or urine? How much water was on the floor? What was the flooring (laminate)? How much carpet was wet (4 x 6′ area)? What was under that floor (nothing, on a slab)?

We were able to determine that sanitizing and drying the area and then deodorizing and cleaning after the wet materials were dried would probably help in the short term. The laminate flooring, however, would be a wild card.

Perhaps she got it dried up quickly enough — but she might not know for a few days what it would do. I’ve heard laminate wood type flooring referred to as “cardboard” that swells when it gets wet. The professionals at John Andrew Flooring </a> find that usually such flooring will need to be replaced.

Especially in a toilet overflow, with feces, it would be impossible to be sure that all the moisture and contamination was out of the flooring and subfloor. I recommended she have that flooring removed and replaced. The carpet is able to be cleaned and deodorized in some cases like this, and the pad replaced and sanitizer on the subfloor — because she did act so quickly. If it had happened when she was not home, it might have required removing some subfloor also.

It’s always upsetting when plumbing problems cause water damage, but acting quickly can help cut down on the cost and length of time needed to dry out. Calling a plumber like Victory Plumbing is often the best thing to do when you have water problems.


A message to our valued customers and clients:
As a small business we anticipate that some of you may have questions regarding our efforts in managing the Coronavirus (COVID-19). Please be advised that we are taking this matter very seriously. Each day and throughout we will continue to closely monitor the developments and information regarding the status of this sensitive matter.
All-Star Chem-Dry is in the business of providing healthy homes and businesses.
Our NEW MicroPro Shield™ (Disinfection with 90-Day Protection™) package is an EPA and FDA approved food grade safe application to help eliminate germs, bacteria and viruses. An SDS sheet can be provided upon request.
Please be advised that due to the nature of how the coronavirus spreads (person to person) there is no guarantee that the homes or businesses we provide a service will prevent from being infected, however our service is to assure that we are doing our part in making the spread of the coronavirus minimal. Additionally, our employees are doing their part in making sure we do what we can to minimize the risk to the spread of the coronavirus.
Daily steps we are taking:
  • All equipment is cleaned and sanitized before entering any residence or business.
  • Our trucks are cleaned with an EPA registered sanitizer / disinfectant and treated with our MicroPro Shield™.
  • Our office and shop are cleaned and sprayed with MicroPro Shield™.
  • We have provided our employees with hand sanitizer and advising them to wash their hands regularly during each day.
  • We are enforcing the training procedures to ensure all cleaning processes are implemented properly by each employee.
  • If an employee begins to feel ill in any way, they are advised to notify us and are asked not to come in for their shift until we feel the situation is safe and there is no risk to our clients and to the rest of our team.
  • We are asking those who request an appointment for services to please let us know if they or someone in their household, business etc., had suffer from any illness within the last few weeks.
As we work through this difficult time, please know that we are committed to protecting the health and safety of our customers, employees, and their families.
Over the last several months, there have been some stated claims with some sanitizing products by other companies that do NOT conform to product labels. If a company is offering a guarantee or residual effect from their application or processes – Ask specifically what that covers, a residual claim may not be for viruses.
We also thank you and appreciate your trust in us. If anyone has any questions or concerns regarding the above referenced information, please feel free to call our office at 770-443-1800. Together, we can all do our part.