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We want to answer every question you have about our service – if you want to know, we’ll tell you everything down to the chemical formulation of each product we use – we have nothing to hide!

Here are some commonly asked questions . . .and my answers.

Chem-Dry is a name you can trust

Our technicians will do a great job for you!

Can’t I just rent one of those cleaning machines and do it myself?

Sure! But, beside the fact that it won’t save you much money, our cleaning system is many times more effective. In addition, our Natural cleaning solutions are specially formulated to deep clean your carpet and fabrics without leaving a sticky residue. That means you own’t have to re-clean them again in just a few weeks.  We also use 90% less liquid than a steam-type cleaner, and extract most of that so carpets are dry enough to walk on right away, and completely dry within a few hours, not days.

So why should I choose Chem-Dry over all those other cleaning companies?

For more than 30 years we have been perfecting the art of cleaning..

We are an international company with locally owned franchises known for our cutting-edge products,  integrity and expertise from our peers.

How do I know my carpet needs cleaning?

Oops! Call All Star Chem Dry!

Did somebody miss the tree?

We get asked this question every day and the answer always starts out the same: it depends. It depends on your individual situation in your home such as are there kids and pets that track things into the home a lot? Do folks remove their shoes when they come into your home? Do people eat greasy foods and sugary drinks while sitting on your upholstery?

Lots of factors come into play in how quickly your furnishings look soiled and that is the key. When things start to look soiled that is the time to clean them – before they get too bad. The longer things are soiled the more your regular foot traffic (other body parts if furniture) grinds the soils deeper into the fibers, making them less able to be removed completely.

Just like a pair of jeans that show wear and color loss in the knee area over time, your carpet, rugs and upholstery will do the same if not cleaned regularly. For some that is every 3-6 months or even longer for areas that are not used.

So when exactly can you clean my carpet? I work a lot of hours.

We pride ourselves on working with you to get there when you need us, Monday through Saturday with emergency service on Sundays. We can often offer same-day service. To get the time you want,  we can usually schedule 1-3 business days and up to one week ahead for weekends.

Can you clean my rugs when you come out to clean my carpeting?

We are certified to clean your wool rugs.

We're not "sheepish", we can clean your wool rugs!

Yes! Chem-Dry is often able to clean your rugs right there in the home. While cleaning your carpet and upholstery in your home or business is most practical, if the rugs have pet urine stains or other odors, we have a rug cleaning facility where we will thoroughly and safely clean your rugs. We can also pick up and deliver your rugs.

What about StainMaster Protectant tm, is that really helpful?

Yes is the short answer. StainMaster™ provides your fabrics with an invisible protective barrier to assist you in removing spots and spills yourself by keeping them from penetrating deep into the fibers as quickly.  It also helps to make your regular vacuuming more effective and should help the items protected stay clean longer.

Even best friends sometimes forget to wipe their feet.

Even best friends sometimes forget to wipe their feet.

In addition to StainMaster™ we offer a number of other specialty treatments:

    • Our premium stain and soil protection used primarily on upholstery.
    • Deodorizer treatment – deodorizes with a fresh, clean scent and is especially effective when combined with our anti-microbial treatment.
    • Anti-Microbial treatment – kills odor-causing bacteria and stops mold & mildew growth.
    • Dust mite and Anti-allergen treatment attacks the problem of dust mite and pet dander allergies to eliminate this problem.


A message to our valued customers and clients:
As a small business we anticipate that some of you may have questions regarding our efforts in managing the Coronavirus (COVID-19). Please be advised that we are taking this matter very seriously. Each day and throughout we will continue to closely monitor the developments and information regarding the status of this sensitive matter.
All-Star Chem-Dry is in the business of providing healthy homes and businesses.
Our NEW MicroPro Shield™ (Disinfection with 90-Day Protection™) package is an EPA and FDA approved food grade safe application to help eliminate germs, bacteria and viruses. An SDS sheet can be provided upon request.
Please be advised that due to the nature of how the coronavirus spreads (person to person) there is no guarantee that the homes or businesses we provide a service will prevent from being infected, however our service is to assure that we are doing our part in making the spread of the coronavirus minimal. Additionally, our employees are doing their part in making sure we do what we can to minimize the risk to the spread of the coronavirus.
Daily steps we are taking:
  • All equipment is cleaned and sanitized before entering any residence or business.
  • Our trucks are cleaned with an EPA registered sanitizer / disinfectant and treated with our MicroPro Shield™.
  • Our office and shop are cleaned and sprayed with MicroPro Shield™.
  • We have provided our employees with hand sanitizer and advising them to wash their hands regularly during each day.
  • We are enforcing the training procedures to ensure all cleaning processes are implemented properly by each employee.
  • If an employee begins to feel ill in any way, they are advised to notify us and are asked not to come in for their shift until we feel the situation is safe and there is no risk to our clients and to the rest of our team.
  • We are asking those who request an appointment for services to please let us know if they or someone in their household, business etc., had suffer from any illness within the last few weeks.
As we work through this difficult time, please know that we are committed to protecting the health and safety of our customers, employees, and their families.
Over the last several months, there have been some stated claims with some sanitizing products by other companies that do NOT conform to product labels. If a company is offering a guarantee or residual effect from their application or processes – Ask specifically what that covers, a residual claim may not be for viruses.
We also thank you and appreciate your trust in us. If anyone has any questions or concerns regarding the above referenced information, please feel free to call our office at 770-443-1800. Together, we can all do our part.